Frequently asked questions
Clear answers, before you order.
For help with an existing order, include your order number when you contact us.
About Maya Verity
What is Maya Verity?
Maya Verity is an independent, multi-brand beauty and wellness retailer owned and operated by Dapra Lab. We organize products around fit, source, use, and cautions to make shopping easier to understand.
Which brands do you carry?
We launch with Scentual Aroma as our founding brand. Maya Verity is designed to add more brands over time.
How do you choose and present products?
We use four questions: Who is it designed for? Where do its statements come from? How is it used? What cautions matter? This is an editorial and merchandising method—not a safety certification or medical review. Read How We Choose.
Products and routines
Is your routine guidance medical advice?
No. Maya Verity’s content is educational and does not diagnose, treat, cure, or prevent disease. Follow the product label and consult a qualified healthcare professional when you need individual medical advice.
I have sensitive skin. Can you guarantee a product will work for me?
No product is right for everyone. Review the current label and ingredient list, follow the directions, and consider patch testing when appropriate. Stop use if irritation occurs and seek professional advice when needed.
Where does product information come from?
Descriptions, ingredients, directions, certifications, and benefit statements are generally provided by the applicable brand unless another source is identified. Maya Verity organizes that information for clarity but does not independently guarantee results.
Can ingredients or packaging change?
Yes. Brands may update formulas, labels, or packaging. Always review the ingredient list and directions on the product you receive, especially if you have allergies or sensitivities. Contact us before ordering if you need help locating current information.
Orders, shipping, and returns
Where do orders ship from?
Orders are fulfilled by [FULFILLING LEGAL ENTITY — CONFIRM] from [FULFILLMENT LOCATION — CONFIRM]. Read our Shipping & Returns page before ordering.
How long will my order take?
Orders are normally processed within [PROCESSING WINDOW — CONFIRM]. Transit estimates and available services are listed on our Shipping & Returns page. Estimates are not guarantees.
Where do you ship?
We currently ship to [DESTINATIONS — CONFIRM]. International, territory, APO/FPO, and PO box availability: [CONFIRM].
Can I change or cancel an order?
Contact [SUPPORT EMAIL — CONFIRM] within [CANCELLATION WINDOW — CONFIRM]. We cannot guarantee a change after fulfillment begins.
What is your return policy?
Return eligibility depends on the time since delivery, product condition, and hygiene restrictions. Review the complete Shipping & Returns policy before ordering. Unresolved terms must be finalized before checkout opens.
What if my order arrives damaged, incomplete, or incorrect?
Contact [SUPPORT EMAIL — CONFIRM] within [CLAIM WINDOW — CONFIRM]. Include your order number and, for damage, clear photos of the item, shipping box, packing material, and label.
Contact
How can I reach Maya Verity?
Use our contact page or email [SUPPORT EMAIL — CONFIRM]. Our support hours are [HOURS AND TIME ZONE — CONFIRM], and our response target is [RESPONSE TIME — CONFIRM].